Privacy Policy
**Privacy Policy
Connect Care Services**
Last Updated: 11/12/2025
Connect Care Services (“we”, “us”, “our”) is committed to protecting the privacy and security of our website users, clients, families, staff, job applicants, and partners. This Privacy Policy explains how we use, store, and protect personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
1. Who We Are
Connect Care Services is a domiciliary care provider offering home care, extra care, and reablement services across our operating areas.
Data Controller: Connect Care Services Limited
ICO Registration: Yes
Registered Office: 38 Woodford Road, Bramhall, Stockport, Sk7 1PA
Email: enquiries@connectcareservices.co.uk
Telephone: 0161 3023006
2. What Information We Collect
We may collect the following categories of personal information:
2.1 Website Users
Name and contact details (if contact form is used)
IP address and browser information
Cookies and usage data
Website analytics data (e.g., visitor behaviour)
2.2 Clients & Their Representatives
Name, address, date of birth, contact details
Next-of-kin details
Health and medical information
Care plans and risk assessments
Medical and social care history
Financial information for invoicing (if applicable)
Monitoring information (such as electronic call monitoring via Care Line Live)
2.3 Staff, Applicants & Volunteers
Name and contact details
Employment history and qualifications
DBS checks
Right-to-work documentation
Training records
Payroll and HR information
2.4 Suppliers & Contractors
Business contact information
Contracts and correspondence
3. How We Use Your Information
We use personal data for the following purposes:
3.1 To Provide Care Services
Creating and maintaining care plans
Meeting CQC regulatory requirements
Safeguarding health, safety, and wellbeing
Coordinating hospital discharges
Communicating with families, professionals, and commissioners
3.2 To Operate Our Website
Responding to enquiries sent via contact forms
Improving site performance and user experience
Monitoring website usage
3.3 For Employment & HR
Recruitment and onboarding
Compliance with employment law
Payroll and pension administration
Training and development
3.4 Legal and Regulatory Compliance
CQC inspections
Local authority contracts
Safeguarding responsibilities
ICO compliance
We will never sell your data or use it for unrelated marketing purposes.
4. Lawful Bases for Processing
We rely on the following legal bases under UK GDPR:
Consent – e.g., when you submit a contact form.
Contract – to deliver care services or employment.
Legal obligation – safeguarding, CQC compliance, employment law.
Vital interests – emergencies relating to health or safety.
Legitimate interests – improving our services and website.
5. How We Store and Protect Your Data
We store information securely using:
Encrypted systems (including Care Line Live)
Password protection and access controls
Secure onsite and cloud storage
Staff training in GDPR and confidentiality
ICO-compliant processes
We keep personal data only for as long as necessary, in line with legal requirements and sector best practice.
6. Sharing Your Information
We may share information with:
Local authorities commissioning care
GPs, hospitals, and healthcare professionals
CQC (Care Quality Commission)
Safeguarding teams
Payment processors and payroll services
IT and software providers (e.g., Care Line Live)
Law enforcement, if legally required
We only share what is necessary and always ensure secure handling.
7. Cookies and Website Tracking
Our website may use:
Essential cookies (for functionality)
Analytics cookies (to improve user experience)
Third-party integrations (e.g., Google Analytics)
You can adjust cookie preferences via your browser settings.
8. Your Rights Under UK GDPR
You have the right to:
Access your data
Request corrections
Request deletion (in certain circumstances)
Withdraw consent
Restrict processing
Object to processing
Request data portability
Complain to the Information Commissioner’s Office (ICO)
ICO website: www.ico.org.uk
To exercise your rights, contact us at:
enquiries@connectcareservices.co.uk
9. How Long We Keep Your Data
We keep information only for as long as required:
Care records: minimum 6 years after service ends
Employee records: 6 years after employment ends
Financial records: 6 years
Enquiries: Up to 12 months
10. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of external sites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date.
12. Contact Us
For any questions about this policy or your data:
Connect Care Services
Email: enquiries@connectcareservices.co.uk
Telephone: 0161 3023006
Address: 38 Woodford Road, Bramhall, Stockport, Sk7 1PA